Job Overview
At Tanium, our Enterprise Services Engineers (ESEs) serve as hands‑on‑keyboard experts for both remote and on‑site engagements.
You will collaborate with Technical Support Engineers, fellow Engineers, Customer Success Managers, and Sales Account Managers to operate and maintain the Tanium platform and its modules, achieving customer‑specific Operations, Risk, Compliance, Asset, and Security outcomes.
Responsibilities
- Work closely with customers to operationalize, administer, and maintain the Tanium Platform to solve complex technical issues independently or with teammates.
- Identify opportunities for customers to gain greater value from the Tanium platform.
- Consistently and cogently address customers' needs through strong verbal and written communication.
- Conduct daily health‑checks on assigned accounts and collaborate with Technical Support Engineers on strategic customer activities.
- Contribute to and track activity, after‑action, root cause, and daily status reports.
- Document best practices and playbook entries.
- Work closely with CSMs to improve Tanium operational status within key accounts.
- Provide technical direction to customer IT support staff.
Qualifications
- Education: BA/BS degree or equivalent experience.
- Experience: 5+ years in IT/Consulting and 5+ years in Systems Administration/Engineering.
- Hands‑on Tanium experience is a major plus.
- Languages: German, Spanish, or French proficiency is a major plus.
- Strong troubleshooting, critical thinking, and problem‑decomposition skills.
- Broad knowledge across several technical domains with deep expertise in at least one of the following: Endpoint Security, Endpoint Support/Troubleshooting, Incident Response, Systems Management, Systems Administration, Software Engineering, or Utility Scripting (Bash, PowerShell, VBScript, Python, etc.).
- Ability to articulate problem statement.
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