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Urgent! Clinical Senior Operations Manager (USRN) - CONCENTRIX BRIDGETOWNE (URGENT) Position in Quezon City - Concentrix Philippines

Clinical Senior Operations Manager (USRN) CONCENTRIX BRIDGETOWNE (URGENT)



Job description

Are you ready to POWER UP your skills?

Take the leap and join Concentrix's League of TOP-NOTCH TALENTS ! Prepare for an Extra-Ordinary Journey where you not only Collaborate with Industry Champions but also immerse yourself in an Innovative Workplace filled with Laughter, Continuous Learning, and Limitless Opportunities.

Join the Leading Global Provider of CX and Tech Services and seize this moment to #JoinConcentrix !

Job Summary

The Clinical Senior Operations Manager for Utilization Management is Responsible for Managing and Overseeing Operations (UM) while Ensuring Compliance with Industry Standard(s) and Regulatory Requirement(s).

You will be Responsible in Building and Maintaining Client Relationship(s), Meeting Service Level Agreement(s), and Achieving Financial Expectation(s).

Essential Duties and Responsibilities

  • Analyze and Maintain all Client Service Level Agreement(s) and Implement Improvement Plan(s) as Needed, Ensure that Operations is in Compliance with Active Contract(s)

  • Oversee Client Relationship(s), Facilitate Open Communication(s), Understand Client Perspective(s) and Expectation(s), and Monitor Client Satisfaction, Provide Leadership and Guidance to Direct Report(s) to Ensure Consistent Administration of Company Policies and Standard(s)

  • Define and Implement Any Corrective Action(s) Needed to Meet Operational Performance, Maintain and Grow Revenue of Supported Program(s), Responsible for Profitability Including Revenue, Margin(s), Billing, Seat Utilization, and Retention

Minimum Hiring Qualifications

  • Bachelor's Degree in Nursing with Active License as a US Registered Nurse (Compact License - Allows a 'USRN' to Practice in Other State(s) and Territories without Obtaining Additional License(s) while Maintaining their Primary State of License) - 1 Year(s) Experience in a Senior Manager Role or Capacity with Experience in Managing Team(s) Handling Utilization Management

  • Demonstrated Ability to Analyze and Improve Work Process(es), Establish a Course of Action for Self and Other(s) to Accomplish Specific Goal(s), Demonstrated Ability to Coach and Develop Action Plan(s) which Maximize Performance and Provide Effective Feedback, Demonstrated Ability to Implement Change, and Flexibility to Quickly Adapt to Changing Business Need(s)

  • Work Well Under Pressure and Follow Through on Item(s) to Completion while Maintaining Professional Demeanor, Excellent Communication Skills both Written and Verbal, Ability to Effectively Present Information to Internal and External Stakeholder(s), Proven Ability to Organize and Prioritize Project(s) in a Fast-Paced and Deadline-Oriented Business Environment

  • Demonstrated Ability to Take Initiative and Ownership with Focus on Continuous Improvement, Demonstrated Ability to Foster Customer Service Disposition and Sense of Professionalism for Self and Team, Willingness to Work in the Assigned Location(s) Following a Flexible Schedule

Get Hired and Enjoy the Following

  • Interact/Collaborate and Learn from Industry Experts

  • Multiple Opportunities for Learning and Development

  • Enjoy a Fun - and Competitive Working Environment

Work Location

Tera Tower, Bridgetowne, Quezon City

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Required Skill Profession

Management & Operations



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