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Urgent! Communications Center Representative Position in Angeles - Pearson

Communications Center Representative



Job description

NOTE: This is only a 6-month project (January to June 2026)

Education, Skills and Knowledge

  • Minimum college or technical training preferred, or a combination of education and experience
  • Must possess excellent customer service skills.

  • Call center experience is preferred.

  • A very friendly and helpful attitude and the ability to manage simultaneous tasks.

  • Ability to work as a member of a team is required.

  • Must have excellent oral and written communication skills.

  • Excellent attendance is required.

  • Experience working with a PC and a Windows environment is required.

  • Experience working with a Mac is preferred, but not required.

Basic Purpose and Objectives

Provide exceptional inbound and outbound general and technical support to internal customers by demonstrating a friendly and helpful attitude, promptness, attentiveness and a focus on resolving issues efficiently on the first contact.

Organizational Relationships

Reports to and direction received from:

  • Scoring Support Shift Supervisors (Primary)
  • Scoring Support Manager (Secondary)

Overall Functions and Responsibilities

  • These positions will include shifts which cover center hours from 7am to 11pm CST Monday through Friday and 9am and 5pm CST on Saturday and Sunday.

  • May be required to work a rotating shift schedule and weekends.

  • Responsible for providing accurate answers to internal customer questions or concerns in a courteous, efficient, and customer-service focused manner via phone, email or chat.

  • Responsible for diagnosis and complete resolution of technical issues in a courteous, efficient, and customer-service focused manner via phone, email or chat using documented solutions.

  • Responsible for calling remote employees in an efficient, courteous, and supportive manner.

  • Serve as an escalation point as needed to the appropriate department for resolution.

  • Responsible for independent and timely resolution of routine issues, and for notifying management of non-routine issues that need immediate attention.

  • Provide complete documentation of issues handled.

  • Responsible for staying current on issues that impact our internal customers and competent by continually referring to and utilizing support resources.

  • Perform other related duties as assigned.

Working Conditions

Work from home office environment.

NOTE: Hours may vary or change, depending upon needs of business.

Applications will be accepted through January 9, 2026.

This window may be extended depending on the business needs.

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Required Skill Profession

Marketing & Media



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