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Urgent! Network and Communications Center Operations Manager Job Opening In Pilipinas – Now Hiring JTI - Japan Tobacco International
At JTI we celebrate differences, and everyone truly belongs.
46,000 people from all over the world are continuously building their unique success story with us.
83% of employees feel happy working at JTI.
To make a difference with us, all you need to do is bring your human best.
What will your story be?
Apply now
Learn more:
Reporting to: NCC Operations Team Manager
Duty Post: GBS Manila - Mckinley West, Taguig City
Application Duration: 02-Sep-25 to 16-Sep-25
Network and Communications Center Operations Manager
This is a hands-on, senior-level technical role focused on maintaining the health and performance of JTI's global network and communications infrastructure — including WAN, LAN, remote access, unified communications, and video conferencing.
You will not be implementing solutions directly, but you will be responsible for managing incidents, validating operational readiness, and coordinating with global service providers.
This role is critical to ensuring business continuity and service reliability across JTI's digital world.
As a NCC Operations Manager, you will:
Monitor and manage the performance of global network services, ensuring maximum uptime and stability.
Lead incident, problem, and change management processes using ServiceNow and ITSM frameworks.
Coordinate with external vendors (e.g., Orange, Cisco, Fortinet) to resolve issues and ensure SLA compliance.
Validate operational readiness of new services and changes before deployment (read-only access only).
Communicate effectively with internal partners and act as the partner concern point for critical service issues.
Handle vendor management challenges with critical communication and grit, especially with managed service providers.
Forecast capacity needs and supervise usage trends to support infrastructure planning.
Work night shifts with flexible hours between 7:00 PM and 6:00 AM Manila time , Monday to Friday.
Who are we looking for
Education:
Bachelor's degree in Information Technology, Computer Engineering, or a related field.
Work Experience:
Minimum of 5 years of senior-level experience in network operations or telecom infrastructure , ideally within a multinational or FMCG environment.
Language Skills:
Proficient in English (both written and verbal), with good communication skills for global coordination and vendor management.
Technical Skills:
Functional & Leadership Skills:
Are you ready to join us?
Build your success story at JTI.
Apply now
Next Steps:
After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer.
Each step is eliminatory and may vary by role type.
At JTI, we strive to create a diverse and inclusive work environment.
As an equal-opportunity employer, we welcome applicants from all backgrounds.
If you need any specific support, alternative formats, or have other access requirements, please let us know.
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Unlock Your Network and Potential: Insight & Career Growth Guide
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Great news! JTI - Japan Tobacco International is currently hiring and seeking a Network and Communications Center Operations Manager to join their team. Feel free to download the job details.
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