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Urgent! Network Operations Engineer Job Opening In Quezon City – Now Hiring MicroSourcing

Network Operations Engineer



Job description

Overview

Position: Network Operations Engineer
Location: Libis, Quezon City
Work setup & shift: Onsite | Rotating Schedule (Dayshift)

Join to apply for the Network Operations Engineer role at MicroSourcing .

Responsibilities

  • Monitor and triage incoming support cases via a shared queue.

  • Prioritize and resolve quick-win issues to meet response and resolution SLAs.
  • Identify and escalate Severity 1 cases following established protocols.

  • Maintain and update backlog cases with clear, structured documentation.

  • Participate in weekend/on-call support as per the rotation schedule.

  • Troubleshoot issues related to Linux systems, basic networking, virtualization, and cloud environments.

  • Reproduce customer issues in lab environments and provide detailed findings to R&D when needed.

What You Need

Non-negotiable Requirements

  • Prior Enterprise Customer experience (supporting global clients or customers, not internal users)
  • Prior direct experience working for vendors and supporting paying customers (examples: Cisco, Palo Alto, Checkpoint, Sophos, etc.)
  • Proven hands-on experience with networking devices, security devices, and a solid grasp of Linux
  • Minimum 4-5 years of knowledge/prior experience in Linux operating system and networking
  • Global support experience working with internal and external stakeholders
  • Excellent communication skills
  • Basic knowledge of scripting languages (Bash, PowerShell, Python) is a plus

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

MicroSourcing believes our strength lies in our people’s diversity and talent, and we foster an inclusive culture that embraces individuals of all backgrounds.

We celebrate YOU and your 100%.

For more information, visit

Job Details

  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Information Technology
  • Industries: Outsourcing and Offshoring Consulting

Referrals increase your chances of interviewing at MicroSourcing.

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Required Skill Profession

Engineering



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