30+ Firstsource Jobs in Philippines — Top Companies Hiring June 2026

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Healthcare QA Leader: Drive Outcomes

Firstsource is seeking a Quality Assurance Manager for their Cebu City office. The role involves overseeing QA processes in the healthcare domain, ensuring compliance with standards and driving continuous improvement initiatives. The ideal candidate is a college graduate with solid healthcare knowledge ...

Call Center Team Coach & Performance Leader

Firstsource is seeking a Call Center Team Lead in Taguig, Metro Manila. In this role, you will drive agent performance, ensure service excellence, and foster a positive team culture among customer service agents. Key responsibilities include managing a team, providing coaching, handling escalated calls ...

Call Center QA Analyst & Coaching Champion

Firstsource is looking for an engaging Call Center Quality Assurance Analyst to join the team in Metro Manila, Taguig. In this role, you will conduct monthly quality assurance evaluations for phone agents, provide constructive feedback, and assist agents with complex questions. The ideal candidate has ...

US Voice & Accent Trainer for Banking CX

Firstsource is hiring a Trainer for US Voice & Accent to provide specialized training for agents serving US banking clients in Taguig, Philippines. The role focuses on designing and delivering effective communication skills training essential for ensuring high-quality customer interactions. Ideal candi ...

Assistant Manager – Sales and Retention

On-site - Taguig 3-5 Yrs Exp Bachelor Full-time Job Description As the Assistant Operations Manager for Sales & Retention at Firstsource Solutions Limited, you will play a key role in driving the sales and retention performance of our call centre operations in Taguig City, Metro Manila. I ...

Sales Manager Telco

Job Overview The primary focus of this role is to effectively manage, retain, and grow a portfolio of small to mid‑value customer accounts through a scalable, sales and engagement model. The role is accountable for driving sustainable sales, revenue growth and customer satisfaction across ...

Telco Account Growth Manager

Job Overview The primary focus of this role is to effectively manage, retain, and grow a portfolio of small to mid‑value customer accounts through a scalable, sales and engagement model. The role is accountable for driving sustainable sales, revenue growth and customer satisfaction across ...

Quality Manager Healthcare

Job Title: Quality Assurance Manager – Healthcare Location: Cebu, Philippines Qualifications: College graduate (required) Requirements / Skills: Solid knowledge of the healthcare domain Strong understanding of qual ...

Team Leader Credit Card Account

As a Call Center Team Lead, you will play a key role in driving agent performance, ensuring service excellence, and fostering a positive team culture. You will be responsible for leading a group of customer service agents, providing day-to-day coaching, and ensuring adherence to quality standards and opera ...

Quality Auditor Credit Card/ Banking Account

We are looking for an engaging and enthusiastic Call Center Quality Assurance Analyst to join our growing team. About the Role In this role, you will be responsible for conducting monthly quality assurance evaluations for phone agents in accordance with our company standards, providing co ...

Quality Analyst_Spanish (Bilingual)

Leads a team of 12‑20 customer service associates and motivates them to achieve the team’ SLA. Consistently achieves all KPI's and SLA's set by the clients with strict adherence to Quality parameters. Floor walks regularly for at least 5 ½ hours per day to supervise, coordinate, and monitor ...

Trainer Banking Account

Firstsource Solutions is a leading provider of customized Business Process Services to the Banking, Financial Services & Insurance (BFSI), Healthcare, and Communications & Media industries. With a global footprint spanning India, the US, the UK, and the Philippines, we partner with some of the world’s most ...

Trainer Banking Account

1. About Firstsource Firstsource Solutions is a leading provider of customized Business Process Services to the Banking, Financial Services & Insurance (BFSI), Healthcare, and Communications & Media industries. With a global footprint spanning India, the US, the UK, and the Philippines, we partner with ...

Trainer Banking Account

1. About Firstsource Firstsource Solutions is a leading provider of customized Business Process Services to the Banking, Financial Services & Insurance (BFSI), Healthcare, and Communications & Media industries. With a global footprint spanning India, the US, the UK, and the Philippines, we partner with ...

Sales Manager Telco

The primary focus of this role is to effectively manage, retain, and grow a portfolio of small to mid‑value customer accounts through a scalable, sales and engagement model. The role is accountable for driving sustainable sales, revenue growth and customer satisfaction across a high‑volume a ...

Quality Analyst_Spanish (Bilingual)

 Leads a team of 12- 20 customer service associates and motivates them to achieve the team’ SLA. Consistently achieves all KPI's and SLA's set by the clients with strict adherence to Quality parameters.  Floor walks regularly for at least 5 ½ hours per day to supervise, c ...

Senior Manager Business Operations BFSI

Senior Manager – Business Operations (BFSI)Role SummaryResponsible for leading end-to-end business operations for BFSI (Banking, Financial Services, and Insurance) accounts, ensuring achievement of operational KPIs, client satisfaction, regulatory compliance, financial performan ...

Quality Analyst_Spanish (Bilingual)

 Leads a team of 12- 20 customer service associates and motivates them to achieve the team’ SLA. Consistently achieves all KPI's and SLA's set by the clients with strict adherence to Quality parameters.  Floor walks regularly for at least 5 ½ hours per day to supervise, c ...

Quality Manager Healthcare

Job Title: Quality Assurance Manager – HealthcareLocation: Cebu, PhilippinesQualifications:College graduate (required)Requirements / Skills:Solid knowledge of the healthcare domainSt ...

Executive – Workforce Management

Job Title: Executive – Workforce ManagementDepartment: Workforce Management (WFM)Location: CebuReports To: WFM Assistant Manager / WFM Sr.ManagerJob Summary:The Real-Time Anal ...

Team Leader Credit Card/Banking Account

As a Call Center Team Lead, you will play a key role in driving agent performance, ensuring service excellence, and fostering a positive team culture. You will be responsible for leading a group of customer service agents, providing day-to-day coaching, and ensuring adherence to quality standards and operatio ...

Quality Auditor Credit Card/ Banking Account

We are looking for an engaging and enthusiastic Call Center Quality Assurance Analyst to join our growing team.About the RoleIn this role, you will be responsible for conducting monthly quality assurance evaluations for phone agents in accordance with our company stan ...

Senior Trainer

Senior TrainerWhat You Will be Doing:Conducts full scope of activities required to deliver new employee orientation and on-going training for call center personnel. On-going training classes include soft skills training (leadership, co ...

Team Lead – Quality Analyst (GenAI)

Hiring: Team Lead – Quality Analyst (GenAI) | Remote (PST/EST)We’re looking for a Team Lead – Quality Analyst to drive data quality excellence across our Generative AI programs. This role combines hands-on quality review, team leadership, and process ...

Senior Quality Analyst

WORK BRIEF: The primary purpose of this position is to identify, analyze and enhance competencies of associates and ensure delivery of service level quality metrics per our customer agreement in alliance with Firstsource’s core values. This person would be responsible for perfor ...

Team Lead – Quality Analyst (GenAI)

Hiring: Team Lead – Quality Analyst (GenAI) | Remote (PST/EST)We’re looking for a Team Lead – Quality Analyst to drive data quality excellence across our Generative AI programs. This role combines hands-on quality review, team leadership, and process ...

Team Leader Credit Card Account

As a Call Center Team Lead, you will play a key role in driving agent performance, ensuring service excellence, and fostering a positive team culture. You will be responsible for leading a group of customer service agents, providing day-to-day coaching, and ensuring adherence to quality standards and operatio ...

Team Leader Financial Technology

Team Lead - Financial TechnologyAre you a motivated and results-driven leader with a passion for customer service and team development? At FIS, you'll have the opportunity to work on some of the most challenging and rewarding initiatives in financial services and ...

Quality Analyst_Spanish (Bilingual)

 Leads a team of 12- 20 customer service associates and motivates them to achieve the team’ SLA.Consistently achieves all KPI's and SLA's set by the clients with strict adherence to Quality parameters. Floor walks regularly for at least 5 ½ hours per day to supervise, coo ...

Trainer Banking Account

1. About FirstsourceFirstsource Solutions is a leading provider of customized Business Process Services to the Banking, Financial Services & Insurance (BFSI), Healthcare, and Communications & Media industries. With a global footprint spanning India, the US, the UK, and the Philippines, we partner with ...

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    Firstsource Jobs in Philippines Job Search Guide, Trends and Insights