52+ Firstsource Jobs in Philippines — Top Companies Hiring July 2026

Professional job seekers finding Philippines jobs through Expertini
750,000+ professionals on Expertini 750,000+ Candidates
Join our global community
Expertini Penguin Mascot Resume Score™
Resume Score™ Instantly
Upload Your CV
Quick 30-second process

Apply Today & Jumpstart Your Career on Expertini, Trusted Since 2008.

Reset

Create Job Alert

 
   
Reset

GenAI QA Lead Remote, Data Quality & Coaching

Firstsource is hiring a Team Lead - Quality Analyst to enhance data quality in their Generative AI programs. This remote role involves hands-on quality review and team leadership. You will deliver training, audit data, and provide coaching to ensure quality benchmarks are met. Ideal candidates should h ...

Real Time WFM Analyst: Live Queue Optimizer

Firstsource is looking for an Executive in Workforce Management in Cebu City, Philippines. The Real-Time Analyst will be responsible for monitoring and managing real-time contact center performance, ensuring operational efficiency, and delivering reports. Ideal candidates will have 2-3 years of experie ...

Customer Experience Specialist Email/Chat/Phone Support

Firstsource Healthcare in Cebu City is looking for an Associate/Sr Associate for their Query Management team. This role involves providing exceptional customer service via phone, email, and chat while ensuring client satisfaction and maintaining positive relationships with customers. The ideal candidat ...

Email & Chat Support Specialist (Sr Associate) Flexible Hours

Firstsource Healthcare in Taguig is hiring for the position of Associate/Sr Associate in Email/Chat support. In this frontline role, you will deliver exceptional customer service across various communication channels. Ideal candidates should have strong communication skills and a customer service background. ...

US Voice & Accent Trainer for Banking CX

Firstsource is hiring a Trainer for US Voice & Accent to provide specialized training for agents serving US banking clients in Taguig, Philippines. The role focuses on designing and delivering effective communication skills training essential for ensuring high-quality customer interactions. Ideal candi ...

Assistant Manager Talent Acquisition

About Firstsource Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specializes in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased effici ...

Assistant Manager Talent Acquisition

About Firstsource Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specializes in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased effici ...

Assistant Manager Talent Acquisition

About Firstsource Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specializes in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased effici ...

Assistant Manager Talent Acquisition

About Firstsource Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specializes in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased effici ...

Assistant Manager Talent Acquisition

About Firstsource Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specializes in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficien ...

Associate / Sr Associate Query Management

Associate / Sr Associate - Query Management Location: Cebu, PH Job Title: Associate / Sr Associate - Email/Chat support/Voice Job Type: Full Time Grade: H2 Job Category: Associate Function/Department: Operations Reporting to: Team Leader Rol ...

Associate / Sr Associate Email/Chat support

Associate / Sr Associate - Email/Chat support Location: Taguig, PH Requisition ID: 8858 Description: About Firstsource Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers ...

Team Lead – Quality Analyst (GenAI)

Hiring: Team Lead – Quality Analyst (GenAI) | Remote (PST/EST) We’re looking for a Team Lead – Quality Analyst to drive data quality excellence across our Generative AI programs. This role combines hands-on quality review, team leadership, and proc ...

Executive – Workforce Management

Job Title: Executive – Workforce Management Department: Workforce Management (WFM) Location: Cebu Reports To: WFM Assistant Manager / WFM Sr.Manager Job Summary The Real-Time Analyst (RTA) is responsible for monitoring, analyzing, a ...

Assistant Vice President – Operations

Job Title: Assistant Vice President – Operations Department: Health Plan & Healthcare Services (HPHS) Employment Type: Full-Time Reports To: EVP / SVP / VP – Operations Role Summary The Assist ...

Executive – Workforce Management

Job Title: Executive – Workforce Management Department: Workforce Management (WFM) Location: Taguig Reports To: WFM Assistant Manager / WFM Sr.Manager Job Summary: < ...

Senior Quality Analyst

WORK BRIEF: The primary purpose of this position is to identify, analyze and enhance competencies of associates and ensure delivery of service level quality metrics per our customer agreement in alliance with Firstsource’s core values. This person would be responsible for performing ...

Assistant Vice President – Operations

Job Title: Assistant Vice President – Operations Department: Health Plan & Healthcare Services (HPHS) Employment Type: Full-Time Reports To: EVP / SVP / VP – Operations Role Summary The Assist ...

Executive – Workforce Management

Job Title: Executive – Workforce Management Department: Workforce Management (WFM) Location: Cebu Reports To: WFM Assistant Manager / WFM Sr.Manager Job Summary :The Real ...

Executive – Workforce Management

Job Title: Executive – Workforce Management Department: Workforce Management (WFM) Location: Cebu Reports To: WFM Assistant Manager / WFM Sr.Manager Job Summary :The Real ...

Trainer Banking Account

Firstsource Solutions is a leading provider of customized Business Process Services to the Banking, Financial Services & Insurance (BFSI), Healthcare, and Communications & Media industries. With a global footprint spanning India, the US, the UK, and the Philippines, we partner with some of the world’s most ...

Senior Manager Business Operations BFSI

Senior Manager – Business Operations (BFSI) Role Summary Responsible for leading end-to-end business operations for BFSI (Banking, Financial Services, and Insurance) accounts, ensuring achievement of operational KPIs, client satisfaction, regulatory compliance, financial perfor ...

Team Lead – Quality Analyst (GenAI)

Hiring: Team Lead – Quality Analyst (GenAI) | Remote (PST/EST) We’re looking for a Team Lead – Quality Analyst to drive data quality excellence across our Generative AI programs. This role combines hands-on quality review, team leadership, and proc ...

Senior Trainer

Senior Trainer What You Will be Doing: Conducts full scope of activities required to deliver new employee orientation and on-going training for call center personnel. On-going training classes include soft skills training (leadership ...

Executive – Workforce Management

Job Title: Executive – Workforce Management Department: Workforce Management (WFM) Location: Cebu Reports To: WFM Assistant Manager / WFM Sr.Manager Job Summary :The Real ...

Executive – Workforce Management

Job Title: Executive – Workforce Management Department: Workforce Management (WFM) Location: Taguig Reports To: WFM Assistant Manager / WFM Sr.Manager Job Summary: < ...

Trainer Banking Account

1. About Firstsource Firstsource Solutions is a leading provider of customized Business Process Services to the Banking, Financial Services & Insurance (BFSI), Healthcare, and Communications & Media industries. With a global footprint spanning India, the US, the UK, and the Philippines, we partner with ...

Team Lead – Quality Analyst (GenAI)

Hiring: Team Lead – Quality Analyst (GenAI) | Remote (PST/EST) We’re looking for a Team Lead – Quality Analyst to drive data quality excellence across our Generative AI programs. This role combines hands-on quality review, team leadership, and proc ...

Senior Quality Analyst

WORK BRIEF: The primary purpose of this position is to identify, analyze and enhance competencies of associates and ensure delivery of service level quality metrics per our customer agreement in alliance with Firstsource’s core values. This person would be responsible for performing ...

Assistant Vice President – Operations

Job Title: Assistant Vice President – Operations Department: Health Plan & Healthcare Services (HPHS) Employment Type: Full-Time Reports To: EVP / SVP / VP – Operations Role Summary The Assist ...

Team Lead – Quality Analyst (GenAI)

Hiring: Team Lead – Quality Analyst (GenAI) | Remote (PST/EST) We’re looking for a Team Lead – Quality Analyst to drive data quality excellence across our Generative AI programs. This role combines hands-on quality review, team leadership, and proc ...

Senior Trainer

Senior Trainer What You Will be Doing: Conducts full scope of activities required to deliver new employee orientation and on-going training for call center personnel. On-going training classes include soft skills training (leadership ...

Executive – Workforce Management

Job Title: Executive – Workforce Management Department: Workforce Management (WFM) Location: Taguig Reports To: WFM Assistant Manager / WFM Sr.Manager Job Summary: < ...

Senior Quality Analyst

WORK BRIEF: The primary purpose of this position is to identify, analyze and enhance competencies of associates and ensure delivery of service level quality metrics per our customer agreement in alliance with Firstsource’s core values. This person would be responsible for performing ...

Senior Trainer

Senior Trainer What You Will be Doing: Conducts full scope of activities required to deliver new employee orientation and on-going training for call center personnel. On-going training classes include soft skills training (leadership ...

Assistant Vice President – Operations

Job Title: Assistant Vice President – Operations Department: Health Plan & Healthcare Services (HPHS) Employment Type: Full-Time Reports To: EVP / SVP / VP – Operations Role Summary The Assist ...

Team Lead – Quality Analyst (GenAI)

Hiring: Team Lead – Quality Analyst (GenAI) | Remote (PST/EST) We’re looking for a Team Lead – Quality Analyst to drive data quality excellence across our Generative AI programs. This role combines hands-on quality review, team leadership, and proc ...

Team Lead – Quality Analyst (GenAI)

Hiring: Team Lead – Quality Analyst (GenAI) | Remote (PST/EST) We’re looking for a Team Lead – Quality Analyst to drive data quality excellence across our Generative AI programs. This role combines hands-on quality review, team leadership, and proc ...

Senior Manager Business Operations BFSI

Senior Manager – Business Operations (BFSI) Role Summary Responsible for leading end-to-end business operations for BFSI (Banking, Financial Services, and Insurance) accounts, ensuring achievement of operational KPIs, client satisfaction, regulatory compliance, financial perfor ...

Team Leader Telco Account

As a Call Center Team Lead, you will play a key role in driving agent performance, ensuring service excellence, and fostering a positive team culture. You will be responsible for leading a group of customer service agents, providing day-to-day coaching, and ensuring adherence to quality standards and operatio ...

Senior Trainer

Senior TrainerWhat You Will be Doing:Conducts full scope of activities required to deliver new employee orientation and on-going training for call center personnel. On-going training classes include soft skills training (leadership, co ...

Team Lead – Quality Analyst (GenAI)

Hiring: Team Lead – Quality Analyst (GenAI) | Remote (PST/EST)We’re looking for a Team Lead – Quality Analyst to drive data quality excellence across our Generative AI programs. This role combines hands-on quality review, team leadership, and process ...

Team Leader Financial/Banking Account

As a Call Center Team Lead, you will play a key role in driving agent performance, ensuring service excellence, and fostering a positive team culture. You will be responsible for leading a group of customer service agents, providing day-to-day coaching, and ensuring adherence to quality standards and operatio ...

Team Leader US Telco Account

As a Call Center Team Lead, you will play a key role in driving agent performance, ensuring service excellence, and fostering a positive team culture. You will be responsible for leading a group of customer service agents, providing day-to-day coaching, and ensuring adherence to quality standards and operatio ...

Spanish Healthcare Quality Auditor

Job Summary:We are seeking a detail-oriented and bilingual (Spanish-English) Quality Auditor to join our healthcare support team. The Quality Auditor will be responsible for evaluating and ensuring the quality of service interactions (calls, chats, emails) delivered by ...

Assistant Vice President – Operations

Job Title: Assistant Vice President – OperationsDepartment: Health Plan & Healthcare Services (HPHS)Employment Type: Full-TimeReports To: EVP / SVP / VP – OperationsRole SummaryThe Assistant Vice ...

Quality Analyst_Spanish (Bilingual)

 Leads a team of 12- 20 customer service associates and motivates them to achieve the team’ SLA.Consistently achieves all KPI's and SLA's set by the clients with strict adherence to Quality parameters. Floor walks regularly for at least 5 ½ hours per day to supervise, coo ...

Quality Assurance Analyst

WORK BRIEF: The primary purpose of this position is to identify, analyze and enhance competencies of associates and ensure delivery of service level quality metrics per our customer agreement in alliance with Firstsource’s core values. This person would be responsible for perfor ...

Senior Quality Analyst

WORK BRIEF: The primary purpose of this position is to identify, analyze and enhance competencies of associates and ensure delivery of service level quality metrics per our customer agreement in alliance with Firstsource’s core values. This person would be responsible for perfor ...

Team Lead – Quality Analyst (GenAI)

Hiring: Team Lead – Quality Analyst (GenAI) | Remote (PST/EST)We’re looking for a Team Lead – Quality Analyst to drive data quality excellence across our Generative AI programs. This role combines hands-on quality review, team leadership, and process ...

🚀 Boost Your Hiring Chances with Our AI-Powered Tool-Kit

Stand out from thousands of applicants. Use our proven career tools to optimize your applications and land your dream job faster.

To-Do Planner

Organize your job search and personal tasks. All data is confidential.

Open Planner

Wellbeing Center

Access your confidential wellness report and resources to manage job search stress.

Check Wellbeing

Skill Coach

Plan your skill development with O*NET support to stay competitive in your field.

Start Coaching

Outfit Helper

Get AI-powered suggestions on what to wear for your next interview.

Find Outfit

Income Tax Calculator

Plan your finances with our calculator, updated for 2025 tax regulations.

Calculate Tax

Salary Benchmark

Get accurate, AI-supported salary trends to know your worth and negotiate better.

Check Salaries

Interview Practice

Practice for any interview with AI-enabled Q&A sessions. All data is private.

Start Practicing

Interview Predictor

Use our AI-supported tool to predict potential interview questions based on your resume.

Predict Questions

Interview Practice Timer

Use our mock interview trainer to perfect your answers under timed conditions.

Start Timer

Behavioral Mastery

Ace tricky behavioral interviews with our AI-powered practice module.

Master Answers

Question Journal

Confidentially record interview questions you were asked for future reference.

Open Journal

Interview Ace

A comprehensive tool to help you master every aspect of your interviews.

Become an Ace

Q&A Logs

Confidentially track your answers to common questions and refine them over time.

View Logs

Application Planner

Schedule and organize your job applications in one confidential planner.

Open Planner

Cover Letter Tool

Create perfect, tailored cover letters for each application with AI support.

Generate Letter

Resume Score

Get instant feedback on your resume with our NLP-supported analysis tool.

Check My Score

ATS Score

Check your resume's compatibility with Applicant Tracking Systems (ATS).

Check ATS Score

Application Analyzer

Use AI to analyze job descriptions and optimize your application materials.

Analyze Application

Career Visualizer

Confidentially plan and visualize your long-term career path and goals.

Visualize My Career

Offer Genius

Get intelligent insights and strategies to confidently negotiate job offers.

Negotiate Offers

JobFlow

Track your entire job search progress from application to offer with this intelligent tool.

Track My Flow

JobSense

Our intelligent matching engine that provides smart job recommendations.

Get Smart Matches

Networking Toolkit

Tools to build and manage your professional connections. All data is confidential.

Build Network

Professional CV

A classic, O*NET supported template for corporate and professional roles.

Use This Template

Executive CV

A premium, O*NET supported template designed for senior and C-level positions.

Use This Template

Modern CV

A fresh, stylish, O*NET supported template perfect for tech and modern industries.

Use This Template

Creative CV

A visually distinct, O*NET supported template for design and artistic roles.

Use This Template

Minimalist CV

A clean, simple, O*NET supported template that focuses purely on content.

Use This Template

Europass CV

The standard European Union recommended format for wide compatibility.

Use This Template

Student CV

An institution-recommended template perfect for internships and first jobs.

Use This Template

Graduate CV

An institution-recommended template for recent graduates entering the workforce.

Use This Template

Academic CV

The researcher-recommended format for roles in academia and research.

Use This Template

Developer/IT CV

A tech-savvy recommended template to highlight your technical skills.

Use This Template

Skilled Worker CV

A trades-recommended template to showcase hands-on skills and experience.

Use This Template

Monochrome CV

A sleek, black-and-white, O*NET supported template for a professional look.

Use This Template

Art CV

An artist-recommended template that allows your creativity to shine.

Use This Template

Harvard CV

A researcher-recommended template based on the classic Harvard format.

Use This Template

Volunteer Research

Help us improve our platform by joining our community research program.

Join Research

Review Us

Share your experience with our tools to help other job seekers.

Share Experience

Register

Create your free account to save jobs, build your profile, and track applications.

Create Account

Login

Access your dashboard, manage applications, and continue your job search.

Access Your Account

Profile Builder

Create a comprehensive professional profile that attracts recruiters and showcases your skills.

Build Your Profile

View Profile

See your public profile exactly as employers will see it. Make sure it's perfect.

Preview Profile

Bookmarked Jobs

Keep track of all your saved job opportunities in one organized place.

View Saved Jobs

Your Reviews

View and manage all the company reviews you've submitted.

See Your Reviews

Following

Manage the list of companies you follow to stay updated on their new openings.

Manage Following

Find Companies

Discover and research top employers in your country and industry.

Discover Employers

Standalone CV Builder

Use our O*NET supported CV builder to create a professional resume from scratch.

Build Your CV

PDF to DOC (Beta)

Convert your PDF resumes or documents into editable Word (DOC) format.

Convert PDF

DOC to PDF (Beta)

Create universally compatible PDF documents from your Word (DOC) files.

Create PDF

General FAQ

Find answers to common questions about our job site and platform.

Read FAQ

Job Seekers FAQ

Get help and find answers to questions specifically for job seekers.

Get Help

Job Matching

Learn about the technology and algorithms behind how we match you to jobs.

Learn How

Personalized Matching

Discover how we use your profile and activity to provide customized job suggestions.

Learn More

Quick Apply

Understand our fast application process and how to make the most of it.

Learn More

Alert Frequency

Learn how to manage your job alert settings so you get the updates you want.

Manage Settings

Job Alerts Guide

A complete guide to understanding how job alerts work and how to use them effectively.

Read Guide

Resume Matching

Learn how our system matches your resume to job requirements.

Learn More

Ethical Branding

Read our guide to building a professional and ethical personal brand.

Read Guide

Candidate Visibility

Learn how to increase your visibility to recruiters on our platform.

Increase Visibility

Verified Badge

Find out how you can get a verified badge to build trust with employers.

Get Verified

AI ATS Technology

Learn about the advanced AI and ATS technology that powers our platform.

Learn More

ATS Ranking

Understand how Applicant Tracking Systems rank you as an applicant.

Learn More

Semantic Matching

Learn how our AI-powered semantic matching goes beyond keywords.

Learn More

    Buffering Video...

    Firstsource Jobs in Philippines Job Search Guide, Trends and Insights