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Incident Management and Business Continuity Specialist

Position Responsibilities: Independently manage incidents, including escalation, impact assessment, and leadership updates to mitigate information, service, reputational, financial, and operational risks.Coordinate and facilitate cross‑functional response efforts with Operati ...

Advisor Onboarding and Transitions Associate, Manulife Wealth

The Advisor Onboarding and Transitions Associate plays a key support role within the Manulife Wealth business, assisting new advisors as they join the organization and providing administrative support throughout the client onboarding process. This role also supports existing advisors across Canada with ...

Head of Audit Services

About the Audit GroupJoin Manulife’s Audit and Advisory Services team, where we work with management to strengthen risk controls and organizational resilience. We provide clear, insightful reports to senior management and the Board, supporting excellence, accountability, and continuous improveme ...

Senior Investment Operations Specialist

This role is primarily accountable for processing and communications for all complex client requests for one or more product lines OR multiple transaction categories. Progress will be made towards full proficiency and sound business knowledge regarding all complex transaction types within these product lines ...

Senior Specialist, Global Platform Management & Governance

The Global Platform Management & Governance Team is responsible for designing and developing a streamlined Governance framework, the approach and operating model to support the needs of the GWAM business and partnering closely with all critical functions to achieve success.Position Responsibilities:</p ...

Customer Service Representative Cebu (FOR POOLING)

Position ResponsibilitiesAnswer incoming customer calls regarding policy / contract information, issues, service questions and general client concernsDeliver excellent customer service by accurately and efficiently answering customer inquiries and requestResolve or negotiate “ ...

Security Operations Project Manager

The OpportunityWe’re currently searching for Security Operations Project Manager who will be directly reporting to the Manulife Group Functions Technology. Our group consists of highly motivated and experienced professionals and is composed of members located across different Manulife loc ...

Client Account Representative

Position Responsibilities:Manages a full block of clientsDeliver professional and trusted service to Manulife John Hancock clients, brokers, third party administrators and plan participants as required.Build solid relationships both internally (including the f ...

Investment Operations Specialist

This role offers an opportunity to support investment operations through accurate reporting, strong governance, and continuous process improvement. You will work closely with stakeholders, support reconciliations, and deliver meaningful insights while gaining exposure to investment products, data analytics, and ...

Assistant Training Manager

We are looking for an Assistant Training Manager who will be responsible for leading a group of learning specialists and will be responsible for the quality training delivery of the team they will lead, ensuring that standard training practices are implemented, and Operation’s needs are addressed. Being in a ...

Finance Transformation & Operational Excellence Sr. Consultant

Description :Key Responsibilities:Project / Service DeliveryResponsible for all projects and services delivered by the squad are of high quality and delivers the expected benefits / impact, and that projects are delivered on time and within budget.Lead me ...

Senior Operational Risk Manager

Risk Management is a function that provides independent oversight of risk-taking and risk mitigation activities for our businesses. It involves identifying, measuring, monitoring, assessing, and reporting risk factors facing our businesses. The Canada Risk Management team is responsible for ensuring that risk ...

Compliance Specialist, Professional Development

Position Responsibilities:Design, implement, and support learning programs and initiatives addressing professional development needsCurate and maintain online learning content aligned with the global learning strategyFacilitate discussions or sessions in Compl ...

Senior Investment Operation Specialist

This role is primarily accountable for quality checking of all processed items for all basic and complex client requests for one or more product lines OR multiple transaction categories.Responsibilities• Diligently work with the clients to obtain timely responses and/or elections from ...

Regulatory Compliance Specialist

Position Responsibilities:Support the Singapore Local Compliance in conducting reviews in accordance with local regulations and internal policies/procedures.Support the Singapore Local Compliance in the oversight and assessment of regulatory requirements, compliance issues an ...

Operations Risk & Controls Governance Manager

Within the Operations L1B team structure, the role of Manager, Operations Risk & Controls Governance is responsible for the following:Assist the Regional Ops L1B team to implement the initiatives and activities to operationalize the Operations L1B agenda across Asia.Work with ...

Senior Investment Operations Specialist

This role is primarily accountable for processing and communications for all complex client requests for one or more product lines OR multiple transaction categories. Progress will be made towards full proficiency and sound business knowledge regarding all complex transaction types within these product lines ...

Procurement Operations Manager

The incumbent is responsible for managing the Global Procurement Operations Support Team in MBPS while improving existing processes to drive operational excellence. Focusing on continuous improvement of process, tools, and people to keep develop the evolve the overall capabilities of the team. Reporting direc ...

Team Lead, Testing COE

Position Responsibilities:Compliance Testing and MonitoringSupport the implementation and execution of the annual compliance testing plan as approved and concurred with businessesConduct and oversee compliance testing, monitoring, and quality assurance activitie ...

Senior Reconciliation Specialist

As a Reconciliation Specialist, supporting diverse investment portfolios across international markets. This role plays a key part in ensuring the accuracy and integrity of investment data, contributing directly to Manulife’s mission of delivering trusted financial solutions. You will collaborate with global stak ...

Senior Program Associate

The Senior Program Associate who is accountable for the day-to-day activities of the SOW Program. The role is responsible for SOW management from contract intake, ensuring consistency with the SOW contract terms, through to payments and service completion. This role will support the statement of work (SOW) bu ...

Admin Coordinator

Position Responsibilities: Coordinate and monitor approval workflows, ensuring timely completion and adherence to approval hierarchiesReview and validate transactions for accuracy, completeness, and compliance with established policiesManage approval levels and routing, ensuri ...

Claims Senior Associate

Description Oversee vendor requirement ordering and follow-ups. Process claims initiation requests and ongoing benefit determinations for internal and external customers. This job description provides a general overview and may be subject to change; additional duties may be assigned at an ...

Team Lead, Testing CoE

Position Responsibilities: Compliance Testing and MonitoringSupport the implementation and execution of the annual compliance testing plan, including oversight of approved test plans, timely issuance of announcement notices, and leadership of testing kick‑off meetings. ...

Head of Audit Services

About the Audit GroupJoin Manulife’s Audit and Advisory Services team, where we work with management to strengthen risk controls and organizational resilience. We provide clear, insightful reports to senior management and the Board, supporting excellence, accountability, and continuous improveme ...

Procurement Team Lead

The Procurement Team Lead role offers an opportunity to lead a high-impact operations team that enables business continuity, strong supplier governance, and compliant procurement practices. In this role, you will directly contribute to our mission by ensuring stable, high-quality procurement services that sup ...

Procurement Sourcing Specialist

Qualifications:Bachelor’s degree in Business, Finance, Information Technology, Engineering, or other related disciplinesMinimum 3 years of experience in Procurement and Supply Chain, preferably in the shared services industryStrong communication skills and tas ...

Senior Manager, GWAM Information Risk Management

Position Responsibilities:Provide second-line information risk oversight across GWAM, ensuring alignment with global risk frameworks, policies, and standardsPerform independent review and effective challenge of technology risk assessments, controls, and remediat ...

Team Lead

The Team Lead role oversees daily operational workflows, ensuring all deliverables are executed in alignment with the service levels agreed upon with the Business Unit. The role continuously monitors performance and mentor Associate Support Analysts to build a high-performing and highly engaged team.<b ...

Operational Excellence Consultant (AI COE)

The Operational Excellence Consultant join our Operational Excellence team at MBPS. In this role, you are expected to conduct process discovery & walkthrough sessions for operational and/or support processes, identify process and/or performance gaps and opportunities, quantify impact of process gaps an ...

Operational Risk & Resilience Manager

Global and Segment Operational Risk & Resilience Oversight are independent risk functions that provides risk and controls guidance to a variety of stakeholders that operational risks are appropriately managed and in alignment with risk appetite. Thes departments are responsible for providing independen ...

IT Project Manager

We’re looking for an IT Project Manager to join our Technology team at MBPS. In this role, you will have the opportunity to lead and support critical projects that directly contribute to strengthening our operational efficiency and service delivery. As a partner to US Segment Project Leads, you will help driv ...

Advance Analytics Director

3-5 sentence summary about the role considering these questions: what is the opportunity? How is this role contributing to our mission? What will they get from this opportunity?Position Responsibilities: Lead, coach, and enable 4 people managers and ~30 analysts across data science, engi ...

Legal Case Specialist

Position Responsibilities: Review, assess, and handle legal documents (e.g., powers of attorney, guardianships, trusts, court orders, subpoenas) related to annuity and fixed products.Determine document acceptability; draft customer and attorney communications identifying defe ...

Global Middle Office – Team Leader

To perform and lead a variety of core Investment Operations transactions as a generalist or in combination of Disciplines in the Middle Office function, for a global client organization that may involve internal and external customers/stakeholders contact for query and issue resolution.Position Resp ...

Accounting Specialist

Job SummaryThis role, under general supervision, is responsible for conducting moderately complex financial, accounting, and economic analyses that support accurate financial reporting and compliance. The position plays a key role in journal entry preparation, financial statement support, ...

AI Engineer

As a forward-thinking AI Engineer, you will be instrumental in designing, developing, and deploying AI solutions using Copilot, Power Platform, and other low-code/no-code tools. This role blends software engineering, prompt engineering, and AI orchestration to deliver intelligent, scalable solutions ac ...

Marketing Coordinator

The Marketing Coordinator role support an always-on, Business-to-Business (B2B) and Business-to-Customer (B2C) marketing strategy that raises awareness of Manulife Investments business offerings. End to end management of our marketing intake process and support marketing projects and requests. Employ s ...

Information Risk Manager, for Business Continuity and Disaster Recovery

Global Information Risk Management (GIRM) is an independent risk function that provides risk and controls guidance to a variety of stakeholders that information risks are appropriately managed and in alignment with risk appetite. GIRM is responsible for providing independent oversight of policies, proc ...

Manager of Quality & Operational Risk Excellence

Global Operational Risk & Resilience Oversight is independent risk function that provides risk and controls guidance to a variety of stakeholders that operational risks are appropriately managed and in alignment with risk appetite. Thes departments are responsible for providing independent oversight of ...

Director Operations Excellence Implementation & AI Solutions

The Director, Operations Excellence Implementation is responsible for bringing Operations Excellence ideas to life by translating post–process mapping insights and identified opportunities into deployed, AI-enabled, and scalable solutions across Asia.This role is execution-focused and sits below ...

Asia Enterprise Risk Manager

The Manager, Enterprise Risk will report to the Director, Risk Intelligence and Analytics in Global Risk Intelligence and Technology (GRIT), supporting the Global Enterprise Risk Management (ERM) function, and consequently will have a dual reporting line to the Global ERM function. This manager plays a ...

Legal Case Specialist

Position Responsibilities: Review, assess, and handle legal documents (e.g., powers of attorney, guardianships, trusts, court orders, subpoenas) related to annuity and fixed products.Determine document acceptability; draft customer and attorney communications identifying defe ...

Workday Consultant

Position Responsibilities:Serve as a Tier 2 Workday specialist, handling complex configuration, testing, and enhancements—particularly in Time & Absence—beyond frontline support.Translate Tier 1 issues and business requirements into scalable Workday solutions while maintaining SOPs, go ...

Assistant Manager Operations

Position Responsibilities:• Allow for and contribute needed resources; coordinate work efforts as necessary; monitor progress; provide clear direction and communicate priorities; focus on key metrics and the achievement of short-term objectives• Create an atmosphere in which timely and h ...

Subject Matter Expert

Individual Accountabilities:Serve as the Subject Matter Expert for System Asset and Access OnboardingOffboarding for GBS, Genpact and CX Contact Center (Onshore teams)Act as shift lead in the absence of a Team Lead.Act as Queue Manager in the TREM intake and ensure that reque ...

Operations Specialist

Position Responsibilities:Lead and support strategic initiatives, projects, and BAU operations, ensuring timely execution and deliveryAnalyze data, processes, and business requirements to identify gaps, resolve issues, and drive improvementsAct as a liaison betwe ...

Assistant Manager, Regulatory Compliance

This role supportsRegulatoryComplianceManagement, with a focus onsupportinga team responsible forRegulatoryremediation, managingRegulatory inventory,overseeing risk and control activities, andsupportingregulatory examination. The ideal candidate brings a strong backgroundin Regulatory Compliance ...

Procurement Sourcing and Engagement Manager

The Procurement Sourcing and Engagement Manager is responsible for developing a strategic sourcing approach. This role is based in a service delivery center, supports the onshore procurement team, and involves leading a team of procurement specialists offshore.This role includes:• Sourcing ...

Senior Operational Risk Manager

Risk Management is a function that provides independent oversight of risk-taking and risk mitigation activities for our businesses. It involves identifying, measuring, monitoring, assessing, and reporting risk factors facing our businesses. The Canada Risk Management team is responsible for ensuring that risk ...

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