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Director Operations Excellence Implementation & AI Solutions

The Director, Operations Excellence Implementation is responsible for bringing Operations Excellence ideas to life by translating post–process mapping insights and identified opportunities into deployed, AI-enabled, and scalable solutions across Asia.This role is execution-focused and sits below ...

Customer Service Representative Quezon City (FOR POOLING)

Position ResponsibilitiesAnswer incoming customer calls regarding policy / contract information, issues, service questions and general client concernsDeliver excellent customer service by accurately and efficiently answering customer inquiries and requestResolve or negotiate “ ...

Procurement Operations Manager

The incumbent is responsible for managing the Global Procurement Operations Support Team in MBPS while improving existing processes to drive operational excellence. Focusing on continuous improvement of process, tools, and people to keep develop the evolve the overall capabilities of the team. Reporting direc ...

Team Lead, Testing CoE

Position Responsibilities: Compliance Testing and MonitoringSupport the implementation and execution of the annual compliance testing plan, including oversight of approved test plans, timely issuance of announcement notices, and leadership of testing kick‑off meetings. ...

Compliance Business Systems Specialist

Position Responsibilities:Delivery of successful initiatives in a timely manner based on project objectives and success criteria.Promoting and enabling a high degree of collaboration among Business SMEs and decision makers, the Business Transformation Office, the Project Mana ...

AI Engineer

As a forward-thinking AI Engineer, you will be instrumental in designing, developing, and deploying AI solutions using Copilot, Power Platform, and other low-code/no-code tools. This role blends software engineering, prompt engineering, and AI orchestration to deliver intelligent, scalable solutions ac ...

Team Lead, Testing COE

Position Responsibilities:Compliance Testing and MonitoringSupport the implementation and execution of the annual compliance testing plan as approved and concurred with businessesConduct and oversee compliance testing, monitoring, and quality assurance activitie ...

Director, Investment Operations

The Investment Operations leader is expected to work closely with the global functional leaders to support both the day-to-day processing and transformation of our function. The Investments business has kicked off a multi-year transformation journey to drive digitization, automation, and increase straight thr ...

Workday Configurator

Position Responsibilities:Create and maintain detailed configuration and standard Operating procedures (SOPs) specifically for Workday modules (preferably Time and Absence).Responsible for configuration, testing, and implementation of system upgrades, ensuring compliance with ...

Operational Risk & Resilience Manager

Global and Segment Operational Risk & Resilience Oversight are independent risk functions that provides risk and controls guidance to a variety of stakeholders that operational risks are appropriately managed and in alignment with risk appetite. Thes departments are responsible for providing independen ...

Legal Case Specialist

Position Responsibilities: Review, assess, and handle legal documents (e.g., powers of attorney, guardianships, trusts, court orders, subpoenas) related to annuity and fixed products.Determine document acceptability; draft customer and attorney communications identifying defe ...

AML Alerts Review Senior Associate

Position Responsibilities:Support AML investigations by accurately entering customer information, transaction details and other relevant data into AML databases, reports and systems in a timely manner.Compile and organize data extracts from multiple sources to support the ide ...

Regulatory Compliance Specialist

Position Responsibilities:Support the Singapore Local Compliance in conducting reviews in accordance with local regulations and internal policies/procedures.Support the Singapore Local Compliance in the oversight and assessment of regulatory requirements, compliance issues an ...

Senior Investment Operations Specialist

This role is primarily accountable for processing and communications for all complex client requests for one or more product lines OR multiple transaction categories. Progress will be made towards full proficiency and sound business knowledge regarding all complex transaction types within these product lines ...

Assistant Manager Operations

Position Responsibilities:• Allow for and contribute needed resources; coordinate work efforts as necessary; monitor progress; provide clear direction and communicate priorities; focus on key metrics and the achievement of short-term objectives• Create an atmosphere in which timely and h ...

Senior Investment Operation Specialist

This role is primarily accountable for quality checking of all processed items for all basic and complex client requests for one or more product lines OR multiple transaction categories.Responsibilities• Diligently work with the clients to obtain timely responses and/or elections from ...

PAD and Payroll Specialist

Position Responsibilities• Review applications and associated underwriting evidence.• Analyze and summarize risk profile.• Classify risk according to company philosophy and recommend to underwriter.• Manage aspects of the underwriting process while pending underwriting requir ...

Senior Investment Operation Specialist

This role is primarily accountable for quality checking of all processed items for all basic and complex client requests for one or more product lines OR multiple transaction categories.Responsibilities• Diligently work with the clients to obtain timely responses and/or elections from ...

Head of Audit Services

About the Audit GroupJoin Manulife’s Audit and Advisory Services team, where we work with management to strengthen risk controls and organizational resilience. We provide clear, insightful reports to senior management and the Board, supporting excellence, accountability, and continuous improveme ...

Accounting Specialist

Job SummaryThis role, under general supervision, is responsible for conducting moderately complex financial, accounting, and economic analyses that support accurate financial reporting and compliance. The position plays a key role in journal entry preparation, financial statement support, ...

Legal Case Specialist

Position Responsibilities: Review, assess, and handle legal documents (e.g., powers of attorney, guardianships, trusts, court orders, subpoenas) related to annuity and fixed products.Determine document acceptability; draft customer and attorney communications identifying defe ...

Team Lead

The Team Lead role oversees daily operational workflows, ensuring all deliverables are executed in alignment with the service levels agreed upon with the Business Unit. The role continuously monitors performance and mentor Associate Support Analysts to build a high-performing and highly engaged team.<b ...

Team Lead, Testing COE

Position Responsibilities:Compliance Testing and MonitoringSupport the implementation and execution of the annual compliance testing plan as approved and concurred with businessesConduct and oversee compliance testing, monitoring, and quality assurance activitie ...

Global Middle Office – Team Leader

To perform and lead a variety of core Investment Operations transactions as a generalist or in combination of Disciplines in the Middle Office function, for a global client organization that may involve internal and external customers/stakeholders contact for query and issue resolution.Position Resp ...

Senior Investment Operations Specialist

This role is primarily accountable for processing and communications for all complex client requests for one or more product lines OR multiple transaction categories. Progress will be made towards full proficiency and sound business knowledge regarding all complex transaction types within these product lines ...

Assistant Manager, Regulatory Compliance

This role supportsRegulatoryComplianceManagement, with a focus onsupportinga team responsible forRegulatoryremediation, managingRegulatory inventory,overseeing risk and control activities, andsupportingregulatory examination. The ideal candidate brings a strong backgroundin Regulatory Compliance ...

Senior Specialist – Quality and Operational Risk Excellence

Global Operational Risk & Resilience Oversight is independent risk function that provides risk and controls guidance to a variety of stakeholders that operational risks are appropriately managed and in alignment with risk appetite. Thes departments are responsible for providing independent oversight of ...

IT Service Delivery Lead

Position Responsibilities: Effectively partner with the co-Leaders/Senior Leaders/Operations Manager to formulate tactical and strategic plans to meet and exceed Service Level Agreements with the business unit.Effectively manage daily operations on the team assigned by coordinating eff ...

Manager Training & Development

This role reports to the Director of Learning and Development and accountable for project and program managing, overseeing execution of L&D programs and initiatives, including collaborating with business, key stakeholders to execute functional learning and MBPS-wide initiatives.Position Responsibili ...

Global Project Manager Records and Information Management

The role is responsible for supporting the Global Records and Information Management (RIM) Center of Excellence (CoE) in developing global standard operating procedures, as well as performing segment/function testing and monitoring of key controls.This position reports directly to the MBPS Ri ...

Investment Operations Specialist

This role offers an opportunity to support investment operations through accurate reporting, strong governance, and continuous process improvement. You will work closely with stakeholders, support reconciliations, and deliver meaningful insights while gaining exposure to investment products, data analytics, and ...

Business Process Senior Associate

Position Responsibilities: Process and analyze transactions in alignment with the Service Level Agreements set with the Business Unit.Attain mastery of Business Unit policies governing the transactions handled.Report all system issues that may affect operational performance.</ ...

Global Middle Office –Trade Investments Operations Specialist

This role supports Manulife’s global investment operations by ensuring accurate, high‑quality, and timely trade processing across multiple asset classes. You’ll help maintain the integrity of the trade lifecycle through close collaboration with front‑office teams, brokers, custodians, and global partners. As a s ...

Client Account Representative

Position Responsibilities:Manages a full block of clientsDeliver professional and trusted service to Manulife John Hancock clients, brokers, third party administrators and plan participants as required.Build solid relationships both internally (including the f ...

Information Risk Management Director

Manulife is seeking a Director, Information Risk Management to lead and oversee the execution of independent second‑line challenge and oversight across technology, data, operational resilience, and enterprise risk programs. Reporting directly to the AVP, Information Risk Officer for Group Functions, th ...

Creative Manager

The Creative Manager manages and guides creative teams in UI/UX, graphic design, and multimedia production. The role ensures strategic, cohesive, and high‑quality creative direction while overseeing project execution, team performance, and stakeholder engagement. The Creative Manager also supports Creative Se ...

Information Risk Manager, for Business Continuity and Disaster Recovery

Global Information Risk Management (GIRM) is an independent risk function that provides risk and controls guidance to a variety of stakeholders that information risks are appropriately managed and in alignment with risk appetite. GIRM is responsible for providing independent oversight of policies, proc ...

Head of Audit Services

About the Audit GroupJoin Manulife’s Audit and Advisory Services team, where we work with management to strengthen risk controls and organizational resilience. We provide clear, insightful reports to senior management and the Board, supporting excellence, accountability, and continuous improveme ...

Workload Automation Specialist

Position ResponsibilitiesDesign, build, and maintain enterprise batch schedules using Broadcom CA Workload Automation dSeries (ESP)Operate and support batch workflows across development, testing, and production environmentsAutomate manual or repetitive processes using Microsof ...

Operations Manager, Derivatives Collateral

Global Derivative Services is responsible for all back-office functions that support derivative trading enterprise-wide, including both the General Account and 3rd party funds managed by Manulife Investment Management across multiple legal entities, segments and portfolios. Instrument types comprised of clear ...

Information Risk Manager, for Business Continuity and Disaster Recovery

Global Information Risk Management (GIRM) is an independent risk function that provides risk and controls guidance to a variety of stakeholders that information risks are appropriately managed and in alignment with risk appetite. GIRM is responsible for providing independent oversight of policies, proc ...

AI Engineer

As a forward-thinking AI Engineer, you will be instrumental in designing, developing, and deploying AI solutions using Copilot, Power Platform, and other low-code/no-code tools. This role blends software engineering, prompt engineering, and AI orchestration to deliver intelligent, scalable solutions ac ...

Compliance Specialist

Position Responsibilities: Review, validate, and assess disclosure statements to identify actual or potential conflicts of interest, and coordinate with employees to clarify information and obtain required supporting documentation.Identify and escalate complex, high‑risk, or ...

Compliance Specialist, Professional Development

Position Responsibilities:Design, implement, and support learning programs and initiatives addressing professional development needsCurate and maintain online learning content aligned with the global learning strategyFacilitate discussions or sessions in Compl ...

Security Operations Project Manager

The OpportunityWe’re currently searching for Security Operations Project Manager who will be directly reporting to the Manulife Group Functions Technology. Our group consists of highly motivated and experienced professionals and is composed of members located across different Manulife loc ...

Finance Transformation & Operational Excellence Sr. Consultant

Description :Key Responsibilities:Project / Service DeliveryResponsible for all projects and services delivered by the squad are of high quality and delivers the expected benefits / impact, and that projects are delivered on time and within budget.Lead me ...

Senior Reconciliation Specialist

As a Reconciliation Specialist, supporting diverse investment portfolios across international markets. This role plays a key part in ensuring the accuracy and integrity of investment data, contributing directly to Manulife’s mission of delivering trusted financial solutions. You will collaborate with global stak ...

Assistant Manager, Regulatory Compliance

This role supportsRegulatoryComplianceManagement, with a focus onsupportinga team responsible forRegulatoryremediation, managingRegulatory inventory,overseeing risk and control activities, andsupportingregulatory examination. The ideal candidate brings a strong backgroundin Regulatory Compliance ...

Executive Assistant

The Executive Assistant is a key member of the Executive Assistance and Travel Management Team at Manulife Business Processing Services (MBPS). This role provides comprehensive, high-level administrative and executive support to the Head of Manulife Business Processing Services, who oversees the organization’ ...

Tax Specialist

Position Responsibilities·Accurately review and process transactions, including remittances, tax quotes, client inquiries, and reports, ensuring timely completion·Provide excellent service to internal and external clients by effectively responding to emails and correspondence through thor ...

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    Python Developer Data Analyst Jobs in Philippines Job Search Guide, Trends and Insights